We are committed to ensuring that all players engage with our competitions in a responsible and enjoyable manner. While online competitions and/or prize draws are not considered gambling, we still encourage all participants to play responsibly and within their means.
1. Playing Responsibly
Set a budget – Only spend what you can comfortably afford. Our competitions are intended to be entertainment, not a way to make money or resolve financial difficulties.
Decide before you enter – Think carefully about whether you genuinely want the prize and whether the ticket price is affordable for you.
Do not chase losses – Spending more does not guarantee that you will win. Never increase your spending to try to recover money already spent.
Consider how you feel – Avoid entering competitions when you are upset, stressed or under financial pressure.
Use the free entry route – We offer a free postal entry option, which gives you the same chance of winning as a paid entry.
If the fun stops, STOP PLAYING!
2. Signs You May Need a Break
Consider using our account controls or seeking support if you are:
spending more than you intended or can afford;
trying to win back money you have already spent;
hiding your spending from family or friends;
borrowing money or using money needed for bills and essentials; or
feeling anxious, distressed or unable to stop.
3. Our Responsible Play Measures
To help promote responsible participation, we have implemented the following safeguards:
Entry Limits – We limit the maximum number of entries per person for each competition. These limits are clearly displayed on each competition page.
Spend Limits – You can set a daily, weekly or monthly spend limit, including £0, to control how much you spend on competition entries. Your limit applies to real-money top-ups and purchases only. Winnings and promotional credits do not count towards your limit. A decrease to your limit will take effect immediately. Any request to increase your limit will be subject to review and, if approved, will take effect after a 24-hour cooling-off period. To activate this feature simply click on My Account > Play Safe.
Timeout – If you need a short break, you can use the timeout function to select a minimum period of 24 hrs up to a permanent exclusion. Whilst the account is disabled, you will not be able to make payments or enter competitions and once actioned it cannot be changed or removed before the selected period ends. Your account will reopen automatically when the selected period expires. To set a timeout simply click on My Account > Play Safe.
Account Closure – If you ever feel you are spending too much on competition entries, you can request for your account to be permanently deleted. Your data will be processed in accordance with our Privacy Policy. To request account Closure, simply click on My Account > Scroll down to Request Account Deletion.
Age Restrictions – Chaotic competitions are only available to people aged 18 or over. If we suspect that an account is being used by someone under 18, we will restrict or close the account and void their entries.
Monitoring and Player Support – We monitor player activity for indicators that participation may be causing harm. Where we identify a concern, we may contact you, recommend or apply account controls, restrict participation or close the account where necessary.
Marketing During a Suspension – During a temporary account suspension, or where an account has been permanently closed for responsible-play reasons, we will stop sending promotional materials.
4. Independent Support
The following organisations can assist if you or someone you know needs help.
National Debtline – nationaldebtline.org | Free, confidential debt advice on 0808 808 4000.
Citizens Advice – citizensadvice.org.uk | Independent advice on financial and consumer matters
Mind – mind.org.uk | Mental health information and support.
Samaritans – samaritans.org | Free emotional support, day or night, (call 116 123).
Contact Us
If you are concerned about your participation or need help using our controls, contact our team at [email protected].
