The Promoter
The promoter is: Chaoss Entertainment LTD trading as Chaotic, Company Number 14973439 whose registered office is at Chaoss Entertainment Ltd - Kingsgate - 62 High Street, Redhill, England, RH1 1SH
The competition
2.1 These terms and conditions apply to all competitions listed on the Promoter’s website at www.chaotic.co.uk
2.2 The Promoter may offer different formats to the competitions. The method of entry is set out in clause 2.3.
2.3 To enter a competition, an Entrant must either purchase an entry by paying the applicable entry fee or submit a valid free entry in accordance with the Free Entry provisions contained in these Terms and Conditions.
2.4 Instant Scratch Games
The Promoter may offer Instant Scratch games as part of its competitions. These games are a visual representation of the Entrant’s allocated ticket number(s) and allow participants to scratch and reveal the outcome instantly. Winning tickets will display the prize amount immediately upon reveal.
Please note that although the outcome is shown instantly, the game still functions as a chance-based competition, and each scratch is linked to a pre-allocated number in the system. The scratch feature is for entertainment and display purposes only and does not impact the result of the entry.
How to enter
3.1 The competition will run from and including the opening and closing dates specified on the Website. These dates shall be referred to as the “Opening Date” and “Closing Date” respectively. All times and dates referred to are the times and dates in London, England.
3.2 If it is absolutely necessary to do so, the Promoter reserves the right to change the Opening and Closing Dates. If the Promoter does change the Opening Date and/or the Closing Date of a competition, the new details will be displayed on the Website. The Promoter will not extend the Closing Date simply to sell more entries.
3.3 All competition entries must be received by the Promoter by no later than the specified time on the Closing Date. All competition entries received after the specified time on the Closing Date are automatically disqualified and no refunds will be given.
3.4 The maximum number entries to the competition will be stated on the Website. The number of entries you are able to make may be limited if the maximum number of entries is reached.
3.5 Entrants can enter the competition as many times as they wish until the maximum number of entries have been received. Entrants submitting free entries must submit each entryseparately. Bulk entries, if received, will not be accepted and will only be counted as one single entry.
3.6 To enter the competition:
(a) go to the Website and select the competition you wish to enter;
(b) complete and submit the online entry form; then
(c) purchase the required number of entries; then
(d) prior to entering any of our competitions, all Entrants must create an account on our website. Only one account per person is permitted. If an Entrant creates or attempts to create multiple accounts using different email addresses, all such accounts may be closed at our sole discretion, and the Entrant may be prohibited from entering any of the Promoter’s competitions.
(e) Free entry abuse and multiple accounts
Where a free entry route or free-to-play competition is offered, it is strictly limited to one account per person. Any Entrant found to be using multiple accounts to obtain additional free entries or to increase their chances of winning will be deemed to be in breach of these Terms and Conditions. In such circumstances, the Promoter reserves the right to:
• void any entries made through duplicate accounts
• forfeit and withhold any winnings obtained through those accounts (including prizes already credited)
• suspend or permanently close all related accounts
• prohibit the Entrant from participating in any future competitions
For the avoidance of doubt, only winnings obtained from a single, verified account belonging to the Entrant will be considered valid.
(f) Participants in the sign-up incentive offering £5 wallet credit must wager the credited amount at least once before withdrawing any winnings. Furthermore, individuals found to have created multiple accounts to exploit this offer, as determined by Chaoss, will have any funds accrued through this promotion voided. Chaoss reserves the right to take appropriate action, including account suspension or termination, in cases of fraudulent activity
3.7 All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.
3.8 Unless you are using the free entry method, the Promoter will send confirmation that your entry has been received.
3.9 The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
3.10 By purchasing entries and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions.
3.11 You may enter the competition for free by complying with the following conditions. Please note that you can still win instant prizes even if you enter via the postal route:
(a) send your entry by first class post to the Promoter at the following address:
Chaoss Entertainment - Kingsgate - 62 High Street, Redhill, England, RH1 1SH
(b) hand delivered entries will not be accepted and will not be entered into the random draw;
(c) include with your entry the following information:
(i) your full name;
(ii) your address;
(iii) a contact telephone number and email address.
(d) incomplete or illegible entries will be disqualified;
(e) you may make multiple free entries for any competition (up to any limit placed on entries by the Promoter) but each free entry must be submitted and posted to the Promoter separately. Bulk entries in one envelope will not be accepted as
multiple entries and if a bulk entry is received, it will be counted as one single entry;
(f) by entering the competition, you are confirming that you are eligible to enter and accept these terms and conditions;
(g) your entry must be received by the Promoter prior to the Closing Date. Entries received after the Closing Date will not be entered into the random draw. Proof of posting does not guarantee that you will be entered into the random draw;
(h) the Promoter will not acknowledge receipt of your entry.
(i) if the number of entries received reaches any cap or limit before your free entry is received, you will not be entered into the random draw.
3.12 Free Postal Entry and Low-Cost Games
For games where the entry fee is lower than the cost of a first-class stamp, free postal entries will be adjusted to ensure their equivalent value is at least equal to or greater than the price of a first-class stamp. This means:
If the standard paid entry fee is lower than the cost of a first-class stamp, we will multiply the number of free entries per postal entry received to bring the total value above that threshold.
For example:
If the entry fee is 55p, each valid postal entry will be granted two free entries.
If the entry fee is 33p, each valid postal entry will be granted three free entries.
These additional free entries will count towards any cap on entries per person, as outlined in the specific game’s terms.
All postal entries must still meet the requirements detailed in our Free Entry section, including correctly submitted details and being received before the competition deadline.
3.13 Ticket Cart Manipulation and Fair Play
In the interest of fairness and to ensure an equal playing field for all users, any attempt to manipulate the competition process by holding large volumes of tickets in the shopping cart for the purpose of monitoring instant win outcomes is strictly prohibited. This includes, but is not limited to, intentionally delaying purchase to assess remaining high-value instant win tickets and preventing others from participating fairly.
Chaoss Entertainment Ltd reserves the right to take action against any account found engaging in such practices, which may include:
We are committed to maintaining a fair and transparent environment and will enforce this policy strictly to protect the integrity of our competitions.
3.14 Personal Payment Method Requirement
All ticket purchases must be made using a payment card that is registered in the name of the account holder. Entrants are strictly prohibited from:
(a) using another individual's card, with or without their consent, to make purchases on their account;
(b) purchasing tickets on behalf of another person, regardless of the payment method used.
Any breach of this clause may result in immediate disqualification, cancellation of entries, forfeiture of winnings, and permanent suspension of the Entrant's account. Chaoss Entertainment Ltd reserves the right to request proof of payment ownership at any time and take any necessary action to uphold the integrity of its competitions.
3.15 Wallet Credits and Display Errors
In the event of any typographical error, spelling mistake, or display issue in the description of a prize or wallet credit, the amount actually credited to the Entrant’s Chaotic wallet shall be deemed the correct and final amount. Any discrepancies between a displayed or described prize amount and the credited amount will not entitle the Entrant to claim additional funds.
3.16 App Exclusive Competitions
The Promoter may from time to time offer certain competitions which are marketed as “App Exclusive” competitions and are available to purchase through the official Chaotic mobile application.
For the avoidance of doubt, any competition advertised as an App Exclusive competition will continue to offer a free entry route in accordance with these Terms and Conditions and applicable legislation.
Entrants wishing to use the free entry route may submit their entry by post in accordance with Clause 3.11 (Free Entry Route), unless otherwise stated within the specific competition details.
Free entries submitted in accordance with these Terms and Conditions will be allocated the same chance of winning as paid entries submitted through the mobile application.
The description of a competition as “App Exclusive” refers only to the paid purchase method and does not affect the availability, validity, or eligibility of the free entry route.
Choosing a winner
4.1 The Promoter may use different methods of choosing the winner, depending on the format of the competition:
(a) Main draw: All valid Entrants meeting the entry requirements will be entered into the random draw. The winner will be chosen at random. The random draw will take place as soon as reasonably possible and, in any event, within [7] days of the Closing Date ("Draw Date");
(b) Instant wins: All Entrants meeting the entry requirements will be randomly allocated an entry number on completion and payment of their entry. The Promoter will use a random number generator to select an entry number for any Entrants entering via the free entry route and meeting the entry requirements. If the entry number corresponds with the instant win number stated on the Website, the Entrant will win that prize;
(c) Auto draws: The Promoter may use an auto draw system for choosing the winner or winners of the Main draw and any Instant wins. For the Main draw, the system will be set to randomly select a winner from all valid entries as soon as the Closing Date is reached or all entries have been sold (including allocation of free entries), whichever is sooner. For Instant wins, the auto draw system will automatically allocate the relevant prize to a winner if their entry number matches the instant win number.
4.2 All Entrants will have their first name, the initial of their surname and entry number included on a spreadsheet which may be published on the Website and may be visible during the live draw. If you do not wish to have your first name and surname initial included on this spreadsheet, you must contact the Promoter via email at [email protected] as soon as reasonably possible after you have completed your entry and in any event, at least 48 hours before the live draw takes place.
4.3 For help with entries, please [email protected]
Eligibility
5.1 The competition is only open to all residents in the United Kingdom aged 18 years or over, except:
(a) employees of the Promoter;
(b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or
(c) members of the immediate families or households of (a) and (b) above.
Clause 5.1A – Employees (No Entry)
Any employee, director, officer, or internal staff member of Chaoss Entertainment Ltd or any brand operated by it, including Chaotic, whether permanent, temporary, casual, agency, or fixed-term, is not eligible to enter any Chaotic competition by any entry route (paid or free).
This restriction applies at all times, regardless of department, seniority, or whether the individual is directly involved in the operation or administration of competitions.
This restriction also applies to the employee’s immediate family members, regardless of where they reside. It further applies to any partners, family members, or individuals who both reside in the same household as the employee and are closely connected to them.
5.1B – Partners (No Entry)
Any partner company or individual working with Chaoss Entertainment Ltd or Chaotic in any capacity connected to the platform, including but not limited to operations, marketing, technology, payments, live draws, prize fulfilment, administration, or any other professionally connected activity, is not eligible to enter any Chaotic competition by any entry route (paid or free).
This restriction also applies to any family members, partners, or any individuals with whom the partner shares a household and who are closely connected to the entrant.
5.1C – Third Party Consultants/Service Providers (No Entry)
Any contractor, consultant, agency, freelancer, or third-party service provider working with or supporting Chaoss Entertainment Ltd or Chaotic in any capacity connected to the platform, including but not limited to operations, marketing, technology, payments, live draws, prize fulfilment, administration, or any other professionally connected activity, is not eligible to enter any Chaotic competition by any entry route (paid or free).
This restriction also applies to any family members, partners, or any individuals with whom the third party shares a household and who are closely connected to the entrant.
5.1D – Prize Provider (Restricted Entry)
Any individual or company (including their employees, directors, officers, or representatives) that sources, supplies, provides, donates, or facilitates a prize for a specific Chaotic competition (a “Prize Supplier”) may enter other Chaotic competitions.
However, a Prize Supplier must not enter, purchase tickets for, or participate (by any entry route, paid or free) in any competition that includes a prize they have sourced, supplied, provided, donated, or facilitated.
This restriction also applies to any family members, partners, or any individuals with whom the prize provider shares a household and who are closely connected to the entrant.
Any entries made in breach of this clause will be void and any associated winnings will be forfeited.
5.1E – Sponsors (Restricted Entry)
Sponsors are permitted to enter Chaotic competitions.
However, where a competition includes a prize that has been sponsored, donated, supplied, or facilitated by that sponsor (a “Sponsored Prize Competition”), the sponsor must not enter, purchase tickets for, or participate in that specific competition by any entry route (paid or free).
This restriction also applies to any family members, partners, or any individuals with whom the sponsor shares a household and who are closely connected to the entrant.
Any entries made in breach of this clause will be void and any associated winnings will not be paid.
5.1F – Disqualification and Remedies
Where we reasonably suspect or determine that an entry has been made in breach of Clauses 5.1, 5.1A, 5.1B, 5.1C, 5.1D, or 5.1E, we reserve the right (at our sole discretion) to:
(a) void all entries (including free entries) and disqualify the entrant;
(b) withhold, withdraw, or recover any prize, winnings, or wallet credits linked to the breach (including prizes already credited);
(c) suspend, restrict, or permanently close any related account(s); and
(d) require verification checks to confirm eligibility and independence from any restricted person or household.
5.2 By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition and claim the prize. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition.
5.3 The Promoter will not accept competition entries that are:
(a) automatically generated by computer; or
(b) incomplete.
5.4 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition. This includes if you are rude or abusive to the Promoter or anyone associated with them.
5.5 No refunds of the entry fee will be given in any event, including;
(a) if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or claim the Prize;
(b) if, following your entry into the competition the eligibility criteria for entering the competition or claiming the Prize changes and you are no longer eligible; or
(c) if you are disqualified from the competition by the Promoter for any reason.
5.6 If the Entrant engages in:
(a) any form of fraud (actual or apparent);
(b) fraudulent misrepresentation;
(c) fraudulent concealment;
(d) hacking or interference with the proper functioning of the Website; or
(e) amending, or unauthorised use of, any of the code that constitutes the website
all of their entries will be declared void, no refunds will be given and they may be prevented from participating in any future competitions.
The prize
6.1 The prize for each competition is described on the Website (the “Prize”). Details of the Prize are, to the best of the Promoter’s knowledge, information and belief, correct as at the Opening Date.
6.2 Prizes are subject to availability. The Promoter reserves the right to substitute any prize with a prize of equal or greater value. If any details of the Prize change, the Promoter will endeavour to update the Website as soon as reasonably possible.
6.3 The Promoter makes no representations and gives no warranties about the Prize, its value, its condition or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provide on the Website is accurate, complete or up to date.
6.4 The Prize may be supplied by a third-party supplier (the “Supplier”). Details of the Supplier (if any) will be provided on the Website.
6.5 The Promoter reserves the right to substitute the Prize for an alternative cash prize (“Cash Prize”) in the following circumstances:
(a) the Prize becomes unavailable;
(b) other circumstances beyond the reasonable control of the Promoter make it necessary to do so.
6.6 The prize is not negotiable or transferable.
Winners
7.1 The decision of the Promoter is final and no correspondence or discussion will be entered into.
7.2 Each Prize Winner may be required to provide valid proof of identity and age (18+) before any prize is issued. This may include a copy of a valid passport, driving licence, or other official identification. If the purchase was made using a credit card, additional verification may be required to confirm that the card was legally theirs or that they had authorisation to use it. For higher-value prizes, the Prize Winner may also be asked to complete verification in person.
Failure to provide the requested verification documents may result in disqualification, and the Promoter reserves the right to reallocate the prize to an alternate winner.
7.3 The Promoter will contact the winner personally as soon as practicable after the Draw Date, using the telephone number or email address provided with the competition entry. If the winner cannot be contacted or is not available, or has not claimed the Prize within 14 of days of the Draw Date, the Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
7.4 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation, the Promoter will publish the winner's first name and surname initial on the Website.
7.5 If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at [email protected] prior to the Closing Date. In such circumstances, the Promoter must still provide the information to the Advertising Standards Authority on request.
7.6 Winners of prizes of £10,000 or more will be subject to a 30-day account lockout. This lockout is in place to safeguard players and ensure winners have an appropriate period of time to process their win before participating in further competitions.
This measure also helps to prevent repeated consecutive wins by the same entrants, which has been raised in customer feedback, and supports a wider range of participants across the community by increasing the opportunity for others to win.
The lockout will begin within 24 hours of the funds being allocated to the winners wallet and will apply across all Chaotic competitions. Any attempt to bypass the lockout may be treated as a breach of these Terms and Conditions.
7.7 Winners of prizes of £10,000 or more will be invited to an all-expenses-paid trip to Chaotic Headquarters, located at 62 High Street, Redhill, Surrey RH1 1SG, to take part in the Big Chaotic Winners Experience. This all expenses paid trip is for the Prize Winner and members of their immediate household.
7.8 As part of the Big Chaotic Winners Experience, winners of prizes of £10,000 or more will be required to attend Chaotic Headquarters within ten (10) working days of being contacted by the Promoter, in order to complete mandatory in-person compliance and verification checks, in addition to (and in accordance with) the requirements set out in Clause 7 (Winners), including Clause 7.2.
7.8.1 Where attendance within the timeframe set out in Clause 7.8 is not possible due to circumstances outside the reasonable control of the Promoter or the Prize Winner (including, but not limited to, illness, travel disruption, or unforeseen events), the Promoter reserves the right to reschedule the Big Chaotic Winners Experience. Any such rescheduling will be arranged at the Promoter’s discretion.
7.8.2 Where the winner is unable to attend Chaotic HQ, compliance checks will be conducted through other means, this could take up to 3 - 5 working days to complete. Once successfully completed, the winner will receive the funds to their wallet.
7.9 For eligible winners, travel and associated expenses will be pre booked by the Promoter. Expenses covered will be limited to reasonable travel and, where required, accommodation and meals, as arranged by the Promoter.
7.10 The Promoter reserves the right to withhold payment of any prize where an entrant fails to successfully complete all required compliance and verification checks in accordance with Clause 7 and applicable legal and regulatory requirements.
7.11 The Big Chaotic Winners Experience may include a celebratory element recognising the winner.
7.12 The Promoter may request that attendees participate in filming, photography, or other promotional content during the Big Chaotic Winners Experience. Participation is entirely optional and will not affect prize entitlement or payment in any way.
7.13 The Promoter reserves the right to withdraw or terminate the Big Chaotic Winners Experience and/or refuse entry to Chaotic Headquarters where any attendee behaves in a manner that is abusive, threatening, disruptive, unsafe, or otherwise inappropriate towards staff or other attendees.
Such action will not affect the Prize Winner’s entitlement to the prize, provided all required compliance and verification checks have been successfully completed.
Claiming the prize
8.1 You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf. Details of how the Prize will be delivered to you (or made available for collection) are published on the Website.
8.2 If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to [email protected]. Notifications must include details of the competition you have entered, your old details and your new details. If your details change
within 10 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.
8.3 Any Cash Prize will be transferred directly to the winners nominated bank account. The winner must provide evidence that it is the sole or joint beneficiary of the bank account. Failure to do so within 14 days will result in disqualification from the competition and the winner forfeiting the prize. In such circumstances, the Promoter reserves the right to offer the prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
8.4 The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the prize.
Limitation of liability
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
10. Data protection and publicity
10.1 By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition or as otherwise set out in the Promoter’s Privacy Policy, a copy of which is available on the Website.
10.2 If you are the winner of the competition, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition. You further agree to participate in any reasonable publicity required by the Promoter.
10.3 If you do not wish to participate in any publicity, you must notify the Promoter prior to the Closing Date. This will not affect your chances of winning the Prize. If you do not agree to participate in any publicity about the competition we may still provide your details to the Advertising Standards Authority. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.
10.4 If you are the winner of the competition, you may be required to provide further personal information and proof of your identity in order to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. Insuch circumstances, you will be deemed to have withdrawn from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
10.5 Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its database. If you make such a request you will be withdrawing from the competition as it will not be possible to contact you in the event that you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the competition. If you do not wish any of your personal details to be used by the Promoter for promotional purposes, please email the Promoter at [email protected] prior to the Closing Date.
General
11.1 The Promoter reserves the right to amend these terms and conditions from time to time. The latest version of these terms and conditions will be available on the Website.
11.2 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions.
11.3 The Promoter reserves the right to suspend or terminate a user’s account without prior notice if the user is found to be engaging in any form of slander, defamation, or bullying of our staff.
11.3A Voluntary Account Closure
If a customer requests voluntary closure of their account, they must withdraw all available funds from their wallet before the closure is actioned. Once an account is closed, all associated data, including wallet balances, tickets, and order history, will be permanently deleted. The Promoter will not be able to recover or refund any remaining wallet funds after the account has been deleted.
11.3B Fraudulent Claims
If an Entrant makes a claim that their account activity or ticket purchases were fraudulent, their account will be blocked while the matter is investigated. Should the Entrant subsequently reverse this claim (for example, after winning a prize) and confirm that the activity was in fact authorised, Chaoss Entertainment Ltd reserves the right to:
All fraud investigations are handled in cooperation with the Entrant’s bank or payment provider, and Chaoss Entertainment Ltd will act according to the evidence provided.
11.3C Account Safeguarding and Limitations
Chaoss Entertainment Ltd reserves the right to apply account limits or restrictions at its discretion where it deems such action necessary for safeguarding purposes. These measures may include, but are not limited to, limits on spending, deposits, withdrawals, or participation in competitions. Such actions may be taken temporarily or permanently and are intended to ensure user safety, compliance with internal policies, and the integrity of the platform.
11.3D Anti-Money Laundering (AML) and Financial Crime
(a) Compliance and scope — Chaoss Entertainment Ltd operates a risk-based AML and financial crime compliance framework. We comply with applicable UK anti-money-laundering and counter-terrorist financing laws and regulations.
(b) Prevention measures — We may carry out identity checks, verification checks, transaction monitoring and enhanced due diligence where appropriate. We may require customers to provide identity documents, proof of address, bank statements, or other supporting evidence before permitting withdrawals or account reactivation.
(c) Account restrictions — Where we reasonably suspect that funds or transactions are linked to money laundering, terrorist financing, fraud or other unlawful activity, we may suspend transactions, place holds on funds, restrict account functionality, or close accounts. Funds may only be released in accordance with applicable law and verified beneficiary details.
(d) Reporting and disclosure — We will cooperate with and disclose relevant information to banks, payment processors and regulatory or law-enforcement authorities (including filing Suspicious Activity Reports) where required or permitted by law.
(e) Withholding and forfeiture — We reserve the right to withhold, deduct, or forfeit funds if required by law or where we reasonably determine the funds are proceeds of unlawful activity.
(f) Appeals and queries — Customers may contact [email protected] for queries or to submit requested documentation. Decisions to suspend or close accounts made under this clause are at Chaoss Entertainment Ltd’s sole discretion and may be subject to regulatory reporting obligations.
11.3E Chargebacks and Account Termination
(a) Chargeback Policy — In the event that an Entrant initiates a chargeback, payment dispute, or retrieval request with their bank or payment provider relating to any transaction made on the Chaoticplatform, the Entrant’s account will be immediately suspended pending investigation.
(b) Account Termination — Where a chargeback is confirmed or upheld, the Entrant’s account will be permanently disabled, and they will be prohibited from creating or using any future accounts on the Chaotic platform.
(c) Ticket Validity — All tickets and entries associated with the disputed or charged-back transaction(s) will be automatically voided and removed from any live or pending draws. The Entrant will forfeit any prizes, winnings, or entitlements linked to those voided tickets.
(d) Unaffected Orders — Transactions that have not been subject to a chargeback or dispute will remain valid, and the tickets associated with those orders will not be affected.
(e) Fraudulent or Abusive Chargebacks — Submitting a chargeback without legitimate grounds (for example, after receiving valid entries or prizes) may be treated as a breach of contract and potential fraud. Chaoss Entertainment Ltd reserves the right to pursue recovery of funds, administrative costs, and legal fees incurred as a result of such actions.
(f) Reinstatement — Any request to reinstate an account or restore access following a chargeback must be reviewed by the Compliance Team. Reinstatement will only be considered if the Entrant reverses the chargeback and full payment is received.
(g) Prize Withholding Following Chargebacks — Where an Entrant has initiated one or more chargebacks, payment disputes, or retrieval requests in relation to transactions on their Chaotic account, the Promoter reserves the right to withhold and delay payment of any prizes, winnings, or withdrawal requests (including main draw prizes, instant wins, and wallet withdrawals) until:
(i) all such chargebacks, disputes, or retrieval requests have been fully resolved in the Promoter’s favour; and
(ii) all funds relating to the disputed transactions have been returned to the Promoter in full by the relevant bank or payment provider; and
(iii) the Entrant has paid in full an administrative dispute fee of £15 per chargeback to cover the costs incurred by the Promoter in responding to and managing the dispute.
For the avoidance of doubt, where the Promoter reasonably determines that a chargeback or dispute has been raised fraudulently, in bad faith, or in breach of these Terms and Conditions, the Promoter is under no obligation to pay out any prize or winnings to that Entrant unless and until the conditions in (i)–(iii) above have been satisfied.
11.4 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so. There is no minimum number of entries and the Promoter will not hold void, suspend, cancel, or amend the prize competition due to a lack of entries. If the Promoter does void or cancel the prize competition the Entrant will be offered a full refund of any entry fees they have paid to that particular competition.
11.5 The competitions on the Website are in no way sponsored, endorsed, administered by or associated with Facebook. By entering the competitions, Entrants agree that Facebook has no liability and is not responsible for the administration or promotion of the competitions.
11.6 These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
11.7 Spend limits are an optional feature provided upon request as a discretionary tool to assist users in managing their spending. While we strive to ensure these limits function as intended, technical issues may occasionally occur, and users remain fully responsible for managing their own spending.
11.8 You should print a copy of these terms and conditions and keep them for your records.
Chaotic Community
Last updated: 12th February 2026
Our Service
1.1 Chaotic Community provides community-based SEND support services, resources, and initiatives designed to assist families and individuals with Special Educational Needs and Disabilities (SEND).
1.2 Services may include (but are not limited to):
1.3 Services are provided subject to availability, eligibility criteria, and operational capacity. We reserve the right to modify, suspend, or withdraw services at any time.
1.4 Our services are provided free of charge unless explicitly stated otherwise.
Nature of Support Provided
2.1 Our SEN Support Service provides general guidance, practical assistance, and signposting based on publicly available information and best practice.
2.2 We do not provide:
2.3 Nothing provided by Chaotic Community constitutes regulated professional advice. You remain responsible for any decisions made based on information provided.
2.4 We strongly recommend seeking independent advice from appropriately qualified professionals for legal, medical, educational, financial, or mental health matters.
2.5 Our staff are not authorised to provide counselling or therapeutic services as part of this service.
User Responsibilities
3.1 By using our services, you agree to:
3.2 Abuse of service limits, dishonest applications, harassment, or misuse may result in suspension or refusal of access.
3.3 We reserve the right to refuse or withdraw services where misuse, safeguarding concerns, or inappropriate conduct is identified.
Free Services and Refunds
4.1 Services and physical items are generally provided free of charge.
4.2 As no payment is taken, refunds do not apply.
4.3 If you receive an item in error or there is a delivery issue, please contact:
[email protected]
Physical Items and Delivery
5.1 Physical items are typically dispatched within 5 working days of approval.
5.2 Delivery is currently limited to UK addresses.
5.3 While we take reasonable care in sourcing and distributing items, users are responsible for ensuring safe and appropriate use.
5.4 Children should be supervised when wearing lanyards or using distributed items.
5.5 We are not liable for misuse, improper handling, or failure to supervise use of distributed items.
Autism Lanyard
6.1 Autism lanyards are intended solely as communication aids.
6.2 We cannot guarantee how third parties will interpret or respond to the use of a lanyard.
6.3 Users and guardians are responsible for ensuring safe and appropriate use.
6.4 Nothing in this clause excludes liability for defective products where liability cannot legally be excluded.
Events and Community Activities
7.1 Attendance at events is at your own risk.
7.2 We are not responsible for loss of personal property during events unless caused by our negligence.
7.3 Parents and guardians remain responsible for supervising children at all times unless expressly stated otherwise.
Safeguarding
8.1 Safeguarding is a priority. Where concerns arise regarding the safety or welfare of a child or vulnerable adult, we may share relevant information with appropriate safeguarding authorities in accordance with our safeguarding policy and applicable law.
8.2 Where possible, we will discuss concerns with you before making a referral, unless doing so would increase risk.
8.3 By using our services, you acknowledge and accept this safeguarding obligation.\
8.4 Where safeguarding concerns arise, data may be shared with relevant authorities in line with legal obligations.
Third Parties
9.1 We may collaborate with trusted partners.
9.2 We are not responsible for the content, policies, services, or actions of third-party organisations.
9.3 Any engagement with third parties is at your discretion and subject to their own terms.
Limitation of Liability
10.1 We provide our services with reasonable care and skill.
10.2 Nothing in these Terms excludes or limits liability for:
10.3 Subject to clause 11.2, we shall not be liable for:
Equality and Fair Access
11.1 We aim to operate in line with the Equality Act 2010.
11.2 Service restrictions or suspensions will be based on conduct or misuse, not protected characteristics.
Contact Us
If you have any questions about these Terms and Conditions, please contact: [email protected]
Emoji Mystery Challenge - Terms & Conditions
Eligibility
This competition is open to UK residents aged 18 or over who are subscribed to the Chaotic email list at the time of the final submission.
How to Enter
To enter, participants must collect all five emoji clues sent via email and correctly guess the movie title they represent. An entry form will be made available once all clues have been distributed.
Entry Limit
Only one entry per person will be accepted. Multiple entries will be disqualified.
Prize
The winner will receive £1,000 cash and it will be added as site credit on the winner’s account.
Winner Selection
All correct entries will be entered into a prize draw. All correct entries must be submitted by 12pm on Wednesday 20th August. The winner will be drawn live at random and announced on Twitch and Facebook Live on Wednesday 20th August at 8.30pm. The winner will also be contacted by phone or email.
Notification
The winner will be contacted by phone or email within 48 hours of the live draw.
Use of Name
By entering, participants agree that Chaotic may use their first name and general location (e.g. “Sophie from Manchester”) in winner announcements or promotional material.
Data Privacy
Email addresses and submitted information will be used solely for the purposes of administering this competition and will not be shared with any third parties.
General
Chaotic reserves the right to cancel or amend the competition at any time, and to disqualify entries that do not comply with these terms. The judges’ decision is final and no correspondence will be entered into.
Pixel Zoom Challenge – Terms & Conditions
1. Promoter
Chaotic.co.uk (“Chaotic”).
2. Eligibility
Open to UK residents aged 18+. Email subscribers only. Chaotic employees and immediate family excluded.
3. How to Enter
* 4 pixelated clues will be emailed weekly to subscribers.
* After Week 4, a link will be provided to submit your guess.
* Only correct answers will be entered into the prize draw.
* Entries must be submitted before the closing date. One entry per subscriber.
4. Competition Period
* Week 1 clue: 18th September 2025
* Week 4 clue: 6th October 2025
* Entries close: 7th October 2025 at 12pm
* Winners drawn live on Twitch and Facebook Live on Wednesday 8th October at 8.30pm
5. Prizes
4 winners will each receive £500, selected at random from all correct entries. Prizes are non-transferable and no alternatives offered.
6. Winner Notification
Winners contacted by email within 7 days. If uncontactable after 14 days, Chaotic may redraw. Winners may be announced on Chaotic platforms.
7. General
No purchase necessary. Chaotic may amend or cancel the competition at any time. By entering, participants accept these Terms & Conditions.
8. Data Protection
Data will be processed in line with Chaotic’s Privacy Policy.
City Scramble Challenge – Terms & Conditions
1.Promoter
Chaotic.co.uk (“Chaotic”).
2.Eligibility
Open to UK residents aged 18+. Email subscribers only. One entry per person per email/week. Chaotic employees and their immediate families are excluded. Free to enter.
3.How to Enter
Each Monday from 3 November 2025 to 8 December 2025, subscribers will receive an email containing a scrambled UK landmark/location and a form link to submit their answer.
Entries must be submitted via the form link in that email only; submissions by any other method will not be counted.
4.Competition Period & Entry Window
5.Winner Selection & Announcements
For each week, all correct answers received within the 24 hour window will be entered into a random draw. Weekly winners are drawn live every Wednesday at 8:30pm on Facebook Live and Twitch for the corresponding week. Winners will be announced on the live stream and contacted by email; accounts will be topped up with the prize after verification.
6.Prizes
Each week, one winner will receive
£250 site credit
(6 weekly prizes total during the campaign). Prizes are non-transferable and non-refundable. Site credit is applied to the winner’s Chaotic account and is subject to Chaotic account terms. Winners can then withdraw the cash out from the online wallet.
7.Correct Entries
Only entries that correctly identify the landmark/location for that week will be included in the random draw.
8.Fair Play
Duplicate, automated, bulk or fraudulent entries will be disqualified. Chaotic reserves the right to verify eligibility and to withhold or withdraw a prize where necessary.
9.Changes & Cancellation
Chaotic may amend, suspend or cancel the challenge (including streams or dates) where reasonably necessary due to circumstances beyond its control. Any material changes will be communicated via email where possible.
10.Data Protection
Personal data will be processed in line with Chaotic’s Privacy Policy for the purpose of administering this promotion and contacting winners.
11.Governing Law
These Terms & Conditions are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.
Chaotic’s Postcode Playoffs – Terms & Conditions
1. Promoter
The promoter of this competition is Chaotic.co.uk, operated by Chaoss Entertainment Ltd (“Chaotic”), registered at Kingsgate - 62 High Street, Redhill, England, RH1 1SH
2. Eligibility
3. How to Enter
4. Competition Period
5. The Prize
6. How the Winner is Decided
7. Notification of Winners
8. Leaderboard Data and Backups
9. Data Protection
10. General Terms
11. Promoter Contact Details
Chaoss Entertainment Ltd
Email: [email protected]
Website: chaotic.co.uk/postcodeplayoffs
Chaotic Charades
Instagram Competition
